Privacy policy

Last updated: July 2026

At MoonaBaby, we care deeply about the safety, comfort, and trust of every family we serve. That includes protecting your personal information and being honest about how we use it.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, order through our Telegram bot, or contact us on social media.

๐ŸŒ™ Quick Summary

  • We collect only what we need to deliver your order
  • We never sell your personal data
  • We don't collect your card or banking details โ€” payment is Cash on Delivery or direct ABA transfer
  • You can ask us to access, correct, or delete your data anytime

1. Information We Collect

When you order โ€” on the website or via Telegram

  • Name
  • Phone number
  • Delivery address
  • Email address (website orders)
  • Telegram username (Telegram orders via @moonababycambodia)

If you order through our Telegram bot, your order details are sent to our team through Telegram so we can confirm and deliver it. Telegram's own privacy policy also applies to messages you send there.

Payment information

We accept Cash on Delivery and ABA bank transfer. We do not collect or store your card or banking details on our website. Bank transfers are made directly through your own banking app; we only see the payment confirmation you share with us.

Order information

  • Products you view or purchase
  • Order history

Device & usage information

  • IP address and browser type
  • Pages visited and how you interact with our site

2. Cookies

Our website uses cookies โ€” small files stored by your browser โ€” to keep your cart working, remember your language preference (English or Khmer), and help us understand how visitors use our site. Some cookies are set by Shopify, which powers our store. If we run promotions on Facebook, Instagram, or TikTok, those platforms may also set advertising cookies.

You can block or delete cookies anytime in your browser settings. The site will still work, though some features (like your cart) may not function properly.

3. How We Use Your Information

  • Process, confirm, and deliver your orders
  • Contact you about your purchase (including delivery coordination by phone or Telegram)
  • Provide customer support
  • Improve our website, products, and services
  • Send updates or offers โ€” only if you've opted in, and you can unsubscribe anytime
  • Prevent fraud and keep our store secure

4. Sharing Your Information

We share your information only when necessary to serve you:

  • Shopify, which powers our online store
  • Delivery partners, who receive your name, phone number, and address to deliver your order
  • Service providers that help us operate (for example, website hosting and analytics)
  • Authorities, when required by law

We do not sell your personal information to anyone. Ever.

5. Shopify & Third-Party Services

Our store is powered by Shopify, which processes data on our behalf to provide secure and reliable service. You can read Shopify's privacy policy for details.

If you contact us through Facebook, Instagram, TikTok, or Telegram, the messages you send are handled under this same policy โ€” and each platform's own privacy policy applies to your use of that platform.

6. Your Rights

Every MoonaBaby customer โ€” regardless of location โ€” can:

  • Ask what personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your data
  • Opt out of marketing messages at any time

Just contact us using the details below and we'll respond promptly.

7. Data Security

We take reasonable steps to protect your personal information, and our website runs on Shopify's secure infrastructure. That said, no method of transmission over the internet is 100% secure, so we recommend keeping any account credentials safe and private.

8. Children's Privacy

MoonaBaby makes products for babies, but our website and services are designed for parents and guardians. We do not knowingly collect personal information from children. Protecting children's safety and privacy is at the heart of what we do.

9. Data Retention

We keep your information only as long as needed to provide our services, meet legal obligations, and resolve any disputes โ€” then we delete it.

10. International Data Processing

Your information may be processed on servers located outside Cambodia โ€” for example, Shopify's servers. We work only with providers that maintain industry-standard security practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date at the top.

12. Contact Us

Questions or requests about your privacy? We're happy to help:

At MoonaBaby, your trust means everything to us. We're committed to protecting your information while providing a safe and caring shopping experience for you and your little one. ๐ŸŒ™